Privacy Policy

1. Introduction

At Wing Snob, we are deeply committed to protecting your privacy and maintaining the trust you place in us. This comprehensive Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, or food delivery services.

This policy applies to all interactions you have with Wing Snob, including when you visit our website at wingssnob.click, place food orders, join our loyalty program, make reservations, book catering services, or communicate with our customer support team.

By using our services, you agree to the terms outlined in this Privacy Policy. We want to assure you that we never sell your personal data to third parties. Your information is used solely to provide you with exceptional food service and to improve your dining experience with us.

If you have any questions about this policy or how we handle your data, please don't hesitate to contact us using the information provided at the end of this document.

2. Information We Collect

We collect various types of information to provide you with the best possible service and dining experience. This information falls into three main categories:

2.1 Information You Provide to Us

This includes information you voluntarily provide when using our services:

• Personal Identification Information: Name, email address, phone number, delivery address, and billing address
• Account Information: Username, password, profile picture, purchase history, and account preferences
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Order Information: Food preferences, special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free), allergen information, spice level preferences, and custom order instructions
• Communication Data: Contact form submissions, customer service communications, reviews, and feedback
• Marketing Preferences: Email subscription choices, communication preferences, and promotional consent
• Reservation Details: Table booking information, party size, special occasion notes, and timing preferences
• Catering Information: Event details, guest count, menu selections, dietary restrictions, and delivery logistics
• Loyalty Program Data: Points earned, rewards redeemed, membership tier, and participation history

2.2 Information We Automatically Collect

When you interact with our digital platforms, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on our website, click patterns, search queries, and navigation paths
• Location Data: Approximate location based on IP address, GPS coordinates (if you enable location services), and delivery address information
• Cookie Data: Session identifiers, user preferences, shopping cart contents, and website functionality data
• Order Analytics: Order frequency, favorite items, average order value, and ordering patterns

2.3 Information from Third Parties

We may receive information about you from external sources:

• Social Media Platforms: Profile information if you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking information
• Marketing Partners: Analytics data and campaign performance metrics (anonymized)
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

We use the collected information for various legitimate business purposes to provide and improve our food services:

3.1 Service Provision and Order Management

• Processing and fulfilling your food orders
• Managing delivery logistics and tracking
• Handling table reservations and catering bookings
• Providing customer support and resolving issues
• Processing payments and managing billing
• Managing your loyalty program account and rewards
• Maintaining your order history and preferences
• Ensuring dietary requirements and allergen considerations are met

3.2 Communication and Customer Service

• Sending order confirmations and delivery notifications
• Providing customer support and responding to inquiries
• Sending important service updates and policy changes
• Conducting customer satisfaction surveys
• Sending marketing communications (only with your consent)
• Notifying you about new menu items and promotions
• Sending loyalty program updates and reward notifications

3.3 Marketing and Personalization

• Creating personalized food recommendations based on your preferences
• Displaying targeted advertisements on our website and partner platforms
• Analyzing customer behavior to improve our menu and services
• Measuring the effectiveness of our marketing campaigns
• Conducting market research to develop new products and services
• Segmenting customers for relevant promotional offers

3.4 Legal Compliance and Security

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Preventing fraud and ensuring transaction security
• Protecting our rights, property, and safety
• Resolving disputes and enforcing our terms of service
• Maintaining food safety records and compliance

4. Information Sharing and Disclosure

We are committed to protecting your privacy and only share your information in specific circumstances outlined below:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers to deliver our services effectively:

• Payment Processors: Secure handling of credit card transactions and payment verification (e.g., Stripe, PayPal)
• Delivery Services: Coordination of food delivery to your specified address
• Cloud Storage Providers: Secure storage of your data with industry-standard encryption (e.g., AWS, Google Cloud)
• Email Marketing Services: Sending promotional communications and newsletters (only with your consent)
• Analytics Providers: Understanding website usage patterns and improving user experience
• Customer Support Platforms: Managing customer inquiries and support tickets
• Food Safety Vendors: Ensuring compliance with health and safety regulations

4.2 Legal Requirements and Safety

We may disclose your information when required by law or to protect safety:

• In response to court orders, subpoenas, or legal process
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of Wing Snob, our customers, or others
• In emergency situations where disclosure is necessary to prevent harm
• To investigate and prevent fraud or illegal activities
• For food safety investigations by health authorities

4.3 Business Transfers

In the event of a business transaction such as:

• Merger, acquisition, or sale of assets
• Corporate reorganization or bankruptcy
• Transfer of business operations

We will notify affected customers before their information is transferred and ensure the new owner complies with this privacy policy.

4.4 With Your Explicit Consent

We may share your information for other purposes when we have obtained your explicit consent to do so.

5. Data Security

Protecting your personal information is of utmost importance to us. We implement comprehensive security measures to safeguard your data:

5.1 Technical Security Measures

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission
• Secure Storage: Data at rest is encrypted using advanced encryption standards (AES-256)
• Firewall Protection: Multi-layered firewall systems protect against unauthorized access
• Access Controls: Strict access controls ensure only authorized personnel can access personal data
• Monitoring Systems: 24/7 security monitoring to detect and respond to potential threats
• Regular Backups: Automated, encrypted backups to ensure data availability and recovery
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for accessing, processing, and storing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Established procedures for responding to security incidents
• Regular Audits: Periodic internal and external security audits
• Vendor Management: Due diligence and security requirements for all third-party providers

5.3 Your Security Responsibilities

While we implement robust security measures, we also ask for your cooperation in maintaining security:

• Create strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public or shared computers
• Be cautious of phishing emails and suspicious links
• Report any suspicious account activity immediately
• Keep your contact information up to date for security notifications

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, and take immediate steps to secure your data and minimize any potential harm.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. Here's what you need to know:

Cookie Type	Purpose	Duration
Essential Cookies	Basic website functionality, user authentication, shopping cart management, and security features	Session (deleted when browser closes)
Functional Cookies	Remember your preferences, language settings, location, and customization choices	Up to 1 year
Analytics Cookies	Understand website usage patterns, popular menu items, and areas for improvement	Up to 2 years
Marketing Cookies	Deliver personalized advertisements and measure campaign effectiveness	Up to 1 year

Additional Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and shopping cart data in your browser
• Session Storage: Temporary data storage for enhanced user experience

Managing Your Cookie Preferences

You have control over cookie usage through your browser settings. You can:

• Accept or reject cookies on a case-by-case basis
• Set your browser to notify you when cookies are being set
• Delete existing cookies from your device
• Block all cookies (note: this may affect website functionality)

Please note that disabling certain cookies may impact your ability to use some features of our website, such as maintaining your shopping cart or staying logged into your account.

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with comprehensive control over your personal information. You have the following rights:

7.1 Right of Access

You have the right to know what personal information we collect, use, and share about you. You can request a copy of all personal data we hold about you, including:

• Account information and profile data
• Order history and food preferences
• Communication records and support interactions
• Marketing preferences and consent records

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal information. This includes updating:

• Contact information and delivery addresses
• Dietary preferences and allergen information
• Payment details and billing information
• Account preferences and settings

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information in certain circumstances, such as:

• When the information is no longer necessary for the original purpose
• When you withdraw consent and no other legal ground exists
• When the information has been unlawfully processed
• When deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in specific situations:

• While we verify the accuracy of disputed information
• When processing is unlawful but you prefer restriction over deletion
• When we no longer need the data but you need it for legal claims
• While we determine if our legitimate interests override your objection

7.5 Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format, including:

• Account and profile information
• Order history and preferences
• Loyalty program data
• Communication preferences

7.6 Right to Object

You can object to certain types of processing, particularly:

• Direct marketing communications
• Processing based on legitimate interests
• Profiling and automated decision-making

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal or significant effects.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may ask for additional information to verify your identity before processing your request.

8. Children's Privacy

Wing Snob is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under this age.

If we discover that we have inadvertently collected personal information from a child under 16, we will:

• Delete the information immediately from our systems
• Not use the information for any purpose
• Not share the information with third parties
• Notify the child's parent or guardian if possible

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the contact details provided in this policy, and we will take prompt action to remove such information.

9. International Data Transfers

As a food service business operating in the United States, we may transfer your personal information to countries outside your home country for processing and storage. We ensure appropriate protection through:

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with adequate data protection as recognized by relevant authorities
• Standard Contractual Clauses (SCC): Legal agreements that ensure appropriate data protection
• Data Processing Agreements: Contractual protections with all data processors
• Security Measures: Technical and organizational safeguards for international transfers
• Regular Compliance Audits: Ongoing monitoring of data protection standards

9.2 Transfer Destinations

Your personal information may be transferred to:

• United States: For cloud storage and primary data processing
• European Union: For analytics and customer support services
• Other Countries: As necessary for service delivery, always with appropriate protections

10. Data Retention Periods

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Here are our standard retention periods:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution, customer service
Order History and Food Preferences	7 years from last order	Tax requirements, accounting records, food safety compliance
Payment Information	Until card expiration + 1 year	Refunds, chargebacks, fraud prevention
Marketing Consent Records	3 years after consent withdrawal	Proof of consent, compliance documentation
Website Usage Logs	Up to 2 years	Security monitoring, analytics, service improvement
Customer Support Records	3 years from last interaction	Quality assurance, training, issue resolution
Loyalty Program Data	5 years from account closure	Reward redemption, program analysis, fraud prevention
Catering Event Information	3 years from event date	Service improvement, future planning, health compliance

Safe Data Disposal

When retention periods expire, we ensure secure data disposal through:

• Electronic Data: Secure deletion making data unrecoverable
• Physical Records: Professional shredding and destruction
• Backup Systems: Removal from all backup copies
• Documentation: Maintaining records of disposal activities

11. Third-Party Links and Services

Our website and mobile applications may contain links to third-party websites, social media platforms, and external services. These links are provided for your convenience and additional information.

Important Notice: We are not responsible for the privacy practices, content, or security of third-party websites. Each external site operates under its own privacy policy and terms of service.

Before providing any personal information to third-party websites, we encourage you to:

• Review their privacy policies and terms of service
• Understand how they collect, use, and protect your information
• Check their security measures and data protection practices
• Make informed decisions about sharing your personal data

When you click on third-party links, you are leaving our website and your interactions are governed by the privacy policies of those external sites.

12. Policy Changes and Updates

We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. We are committed to transparency in how we handle policy changes.

12.1 How We Notify You of Changes

• Website Notice: Prominent notification on our homepage and privacy policy page
• Email Notification: Direct communication to registered users about significant changes
• Account Dashboard: Pop-up notification when you log into your account
• Mobile App: Push notifications for important policy updates

12.2 Types of Changes

• Minor Updates: Clarifications, contact information changes, or formatting improvements
• Significant Changes: New data collection practices, changes in data sharing, or new third-party partnerships
• Material Changes: Fundamental changes to how we collect, use, or protect your information

12.3 Your Options When Changes Occur

When we update this policy, you have several options:

• Continue Using Services: Continued use indicates acceptance of updated terms
• Contact Us: Reach out with questions or concerns about changes
• Opt Out: For significant changes, you may choose to opt out of new practices
• Account Deletion: Delete your account if you disagree with major changes

We recommend checking this Privacy Policy periodically for updates. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

13. Contact Information

13.1 Filing Complaints

If you have concerns about our privacy practices that we cannot resolve, you may file a complaint with:

• Federal Trade Commission (FTC): For U.S. residents at ftc.gov
• State Attorney General: In your state of residence
• Relevant Data Protection Authority: If you are located outside the United States

However, we encourage you to contact us first so we can work together to resolve your concerns directly.

14. Withdrawal of Consent

You have the right to withdraw your consent for certain data processing activities at any time. Here's how to manage your preferences:

14.1 Marketing Communications Withdrawal

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our team to opt out of all marketing communications
• Phone: Call us to remove your number from promotional contact lists

14.2 Account Deletion Process

To completely remove your account and associated data:

1. Log into your Wing Snob account
2. Navigate to Account Settings > Privacy & Data
3. Select "Delete My Account"
4. Follow the confirmation steps
5. We will process your request within 30 days

Note: Some information may be retained for legal compliance, as outlined in our data retention policy.

14.3 Cookie Consent Withdrawal

You can withdraw consent for non-essential cookies through:

• Our cookie banner settings
• Browser cookie management tools
• Account privacy preferences

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation—it's a fundamental part of building trust with our valued customers. We are committed to maintaining the highest standards of data protection while providing you with exceptional food service and dining experiences.

This Privacy Policy represents our promise to be transparent about how we collect, use, and protect your personal information. We understand that trust is earned through consistent actions and clear communication about our privacy practices.

Your relationship with Wing Snob is important to us, and we want you to feel confident that your personal information is secure and handled responsibly. Whether you're ordering your favorite wings, making a reservation, or joining our loyalty program, you can trust that we prioritize your privacy every step of the way.

We encourage you to reach out with any questions, concerns, or feedback about this Privacy Policy or our privacy practices. Our team is here to help and ensure that your experience with Wing Snob exceeds your expectations in every aspect, including how we protect your personal information.

Thank you for choosing Wing Snob and for trusting us with your personal information. We look forward to serving you and continuing to earn your trust through our commitment to privacy protection.

Remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top of this page reflects our most recent changes.